Lexus

Lexus Downtown

740 Dundas St. East
Directions Toronto, ON M5A 2C3

  • Sales: 1 (866) 980-6279
  • Parts & Service: 1 (888) 851-1628
Info

CUSTOMER REVIEWS & TESTIMONIALS

 

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2017 Testimonials

Lexus Downtown - March 2017

Thanks Shahin for taking care of me the way you did. All of the people I dealt with did a great job.  Chris Lina, Anthony Calamia and Chris Lim were all fantastic and great to deal with. It could not have went any better.

Thanks again,
Randy


Lexus Downtown - March 2017

Everything was great, as always with downtown Lexus.

Jeannie

2016 Testimonials

Lexus Downtown - May 2016

We were treated exceptionally well by everyone!  We couldn't be happier with the level of service and the attention to detail.  Both Jun and Ron have gone above and beyond to take care of us.  And the new vehicle is fantastic! 

I can't say enough about this experience.  It's a real pleasure.  

Thank you for your follow up.  It's always nice to be able to share a positive experience. 

Regards,

Alan

Lexus Downtown - April 2016

Jun Anievas is very friendly, accommodating & knowledgable. He went above & beyond for us from the start to finish (providing us with excellent service & attention) which helped us tremendously in making a wise decision, hence, we got our RX 350. 

Thank you very much to them including Ron Clarin who gave us a good deal. What an amazing team!

Thanks.

Moises & Mylin

Lexus Downtown - April 2016

I am completely satisfied with my purchase.

Ron Clarin, Wilbert Ma and Jamie Lee were a great help. They were pleasant to deal with and super helpful.

I love my IS 350 

Natasha

Lexus Downtown - April 2016

We met with Sert Chan some time ago looking for another vehicle.  He was so attentive and professional that we returned some months later after looking at other dealerships and not being able to find what we were looking for.

He demonstrated the advantages of this automobile and made us aware of these advantages so that we felt we did not need to look elsewhere for yet another car.

He was a pleasure to deal with and made our car buying experience simple and without stress. If we need another vehicle in the future, I believe we will be looking in two years, I hope we can rely on him to be there to guide us through the process.

Sincerely

Mark

Lexus Downtown - April 2016

All I can say is that Ron surpassed my expectations once again, whether it was color choice, price or delivery. 

This is the third vehicle I purchased from Lexus downtown and every time the experience just gets better. It's incredible! Ron, Nadir and Jamie truly exemplify what Lexus Is all about. 

I look forward to continuing to do business with Lexus downtown and I must say you should be incredibly proud of the team you have.

Keep up the great work! 

Regards,

David  

Lexus Downtown - March 2016

1.  Last year I purchased my first Lexus from you, GS350 - F-Sport (It was 2 years old - under your certified program), Chris Lim was the Sales Rep, he was excellent, helped me out in the fall get Winter Tires. The car has been, to date, the best car I have owned (My last car was a MB SLK350, and Prior to that a BMW Z4 - so that is saying a lot).

2.  Given the positive feeling from the GS purchase, when my Wife's Volvo lease was up, we only went to your dealer - I di dnot even go back to my Volvo dealer, Chris was on vacation on the date we could meet, so Kelvin handled the sale.  Kelvin also did a good job and put us into an IS300.  

I will say, that building the car on the website and estimating payments online versus when it is done in the shop, the number comes out higher in the shop.  This is never a good feeling.  We did manage to come to an agreement after a lot of back and forth - but a bit higher than I had initially anticipated.

3.  One feeling that is also not a good one, is I received an email from the dealership offering incentives during the period of signing the deal and picking up the car.  I asked Kelvin to honour this for us, and he did phone me (good on him) and noted that there was not enough margin in the car.  

I would say that is a bit of BS, but I left it at that - I would have thought buying two cars from your dealership in a 12 month period would warrant something.

4.  Kelvin was great on day of delivery, he also had my GS washed for me - very nice touch.  My wife is happy moving to Lexus after 16 years with Volvo.

As a side note, I will be bringing my Father-in-law in over the next few weeks, his Toyota Camry is now done, and he would like to purchase the ES350.  Obviously if you are looking for an advocate, I would be one.

Thanks

Jeff

2015 Testimonials

Hi Joe,

We have visited many Toyota and Lexus dealerships in the GTA and your team by far stands well above all in service, follow up and a genuine interest in providing the best service to us, your customer.

We have had nothing but a positive experience from you, Alex, Ashley, Vincent, the service Team and right down to the person who we drop off and pick up our vehicle at the service area.

I am sure if everyone who walks into your dealership experiences what we experienced and with your Team's continued commitment to customer service, you will quickly achieve the status of being the preeminent Lexus dealership in the GTA.

Regards,John Shiu

- John Shiu

Joe, Alex, Ashley, Vincent


Outstanding Service Provided

Dear James, Chris and Ashley,

I wanted to let you know how pleased I was with the outstanding service provided by Scott Drew. I was impressed with Scott's professionalism, willingness to help and responsiveness to all of my questions and requests. It is so rare nowadays to find such level of quality.

I've been to a number of dealerships prior to arriving at Downtown Lexus and I've walked out of each one of them annoyed and/or disappointed with the service or the process.

The entire purchasing process at Downtown Lexus was seamless. Scott's tireless efforts in thoroughly explaining everything and his willingness to work with me on the negotiations did not go unnoticed.

I have recommended Scott to friends of mine that are interested in purchasing Lexus vehicles and when I decide to purchase another vehicle in the future, I will be sure to seek out Scott's assistance.

I thank Scott and the rest of the team for making the purchase of my new CT200h a very pleasant experience and I look forward to working with the team again.

- Anna Chow


Service Was Great

The service was great. What I loved about it was the valet pick up service. And they arrived exactly on time. I apologize I can't remember the gentleman's name who picked up my car, but he was very nice and friendly. I also loved that you washed my car for me.

- Paula Clark


Excellent Experience

I had an excellent experience with Lexus Downtown. Your friendly staff came right on time to pickup my car from work. The car was returned back to me in spotless condition before my work day ended. I will definitely use your service again. Thank you.

- Karen Yu-Chong


Contact

Lexus Downtown

740 Dundas St. East
Directions Toronto, ON M5A 2C3

  • Sales: 1 (866) 980-6279
  • Service: 1 (888-851-1628)
  • Parts: 1 (888) 851-1628

Hours

  • Monday 9am-9pm
  • Tuesday 9am-9pm
  • Wednesday 9am-9pm
  • Thursday 9am-9pm
  • Friday 9am-9pm
  • Saturday 9am-9pm
  • Sunday Closed