This site was designed for the latest version of Chrome, Firefox, Safari, and Internet Explorer (version 10+). Some features may not work correctly in your browser. OK
To our valued Guests,
We want to update you on our ongoing commitment to the health and safety of our guests, especially in light of the uncertainty of COVID-19.
At this time, we are continuing standard operations across our properties while implementing additional measures that will help to ensure that you and your vehicle will receive advanced cleaning protocols along with additional hygiene measures in our areas of operations. This is our foremost priority while we provide our guests with normal day to day services.
What we are doing:

Vehicle Cleaning
Your vehicle will be protected through seat covers and steering wheel covers. Your steering wheel, buttons and door will be wiped down as the last step of service and sales.
Dealership Cleaning
We have increased the frequency and diligence with which we clean shared spaces and frequently used surfaces such as door handles, payment terminals, iPads and washrooms.

Hygiene Practices
We’re ensuring that our staff maintain the highest standards of hygiene, including: practicing proper and frequent hand washing; eliminating physical interactions such as handshakes; and encouraging staff and guest interaction to be within the guidelines of safe social distancing. You will find hand-sanitizers throughout the dealership.
All team members are being instructed to remain at home if they are experiencing symptoms of COVID-19 or similar symptoms and follow the guidelines that health organizations have outlined in terms of self-isolation and care. Employees that return from vacation are being asked to follow self-isolation processes as necessary.
Door to Door Service
We understand that purchasing or servicing a vehicle may not be a priority but we want to make it as stress free as possible. If you would prefer to have your vehicle serviced from your home or office, we can pick up your vehicle and return it, serviced, washed and sanitized under the higher protocols. During this time, our Door to Door Service will be complimentary at all of our locations. We request that should you choose to use our Door to Door Service, you provide notice 48-hours in advance to allow for higher volumes of pick-up and delivery at this time. Conditions may apply, please check your store when booking appointment.

Our primary focus during this critical time is to operate in a way that instills your trust that we are providing you with a safe sales and service environment. Your continued patronage is essential to our success and we are deeply appreciative of it.

Should you have any questions or comments, please do not hesitate to contact us.

President and CEO
Downtown Auto Group


- + Disclaimers